If your new construction project calls for a freight elevator, EMS can assist during every step of the process. We'll guide you through design and development through delivery, making sure to create an elevator to your exact specifications.
Once you’ve submitted your request, you can typically expect your quote in 24 hours or less. We are equipped with tools that allow our experts to create quotes remotely, so we ensure a timely response to all quotes, every time. During the quoting process, we will communicate with you openly to ensure the accuracy of your quote. We will also work with you, leveraging our expertise to help you determine the best solution for your project.
Most new construction projects quickly flow through our engineering process. Our engineers begin by generating initial drawings based on all the information gathered during the quoting process. Then, you’ll review the drawings and make any necessary revisions, which our engineers will implement before releasing the drawings for manufacturing.
Once approved drawings are released, we begin to manufacture your product. Typically, the lead time from approved drawings is six to eight weeks. As our target ship date approaches, we’ll work with you to coordinate the shipping logistics. Our goal is to get your product to you as quickly as possible, and ease the transition from arrival to installation.
Support and Maintenance
The installation of your product is just the beginning of our relationship. Our team of experts will provide technical support through the entire lifecycle of your product. We make getting support easy by connecting you directly with an engineer when you call us. Most problems can be diagnosed and fixed over the phone. For more complex issues, our team will work with mechanics at the site to resolve the problem.